Your household goods have been delivered and you find that items have been lost or damaged in transit

Your household goods have been delivered and you find that items have been lost or damaged in transit. What can you do?

If you notice that cartons or furniture are damaged upon delivery, make a note of it and contact your mover as soon as possible. The moving company will provide you with specific instructions on how to file a claim. If you find damage at a later date, call your agent immediately. If it is within the time limit specified on your bill of lading, save the carton and packaging materials for inspection.

If for some reason you are not satisfied with the mover’s handling of the claim, or your claim is not resolved using the company’s normal claims process, you can refer to the Resolving Disputes with Your Mover page.

Florida Movers and Warehousemen's Association

PO Box 14629 Tallahassee, FL 32317

Phone: 850-222-6000 Fax: 850-222-6002

Email: Corey@fmwa.org

Please see the expanded proprietary disclaimer.